CONSUMER PROTECTION

ATOL – Air Travel Organisers Licence

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more information about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate

ABTA – The Travel Association

Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3

Travel and Destination Advice

For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information, click here https://www.gov.uk/foreign-travel-advice

To make sure your covered whilst away on holiday, make sure you take out comprehensive travel insurance that’s suitable for your needs.

Complaints

If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish, please contact us at holiday.vibz@travelbyinspire.co.uk where we will endeavour to assist. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com


Our privacy policy can be seen here